At Superior Handpiece Service, we strive to make the process of servicing your equipment as smooth and convenient as possible. Here's a step-by-step guide on how our service works:

 

1. Schedule Pick-up Request

Start by submitting a **Schedule Pick-up Request** on our website. This form allows you to provide all the necessary details about the equipment you need serviced.

 

2. Pick-up Scheduling

Once we receive your request, we will schedule the pick-up for the next day unless you indicate otherwise. Flexibility is key, so let us know if you need a different time.

 

3. Pick-up and Shipping

Our trusted partner, **ICS Couriers**, will pick up your equipment from your location. **Good news! We cover the cost of pick-up, so you won't have to pay anything at this stage.** The equipment will be shipped securely to our facility.

 

4. Inspection and Estimate Drafting

Upon receiving your equipment, our expert technicians will carefully inspect it. Based on the inspection, we will draft a detailed estimate outlining the necessary repairs and services for your equipment. **The inspection and estimate are provided free of charge.**

 

5. Customer Review and Discussion

We believe in transparent communication. You can review the estimate and discuss any concerns or questions with us. You can choose to accept or decline any of the items listed in the estimate.

 

6. Agreement on Services

Once we reach an agreement on the services you wish to proceed with, we will start the repair work. We focus on clarity and ensuring that you're fully aware of the services you are paying for. **You only pay if you accept all or part of the repair estimate.**

 

7. Repair Completion and Delivery Scheduling

After the repair work is completed, we will schedule the return delivery of your equipment. **ICS Couriers** will handle the delivery, ensuring your equipment is returned to you safely and promptly.

 

8. Invoicing and Payment

An invoice will be sent to you via email. You can conveniently pay online. If you prefer other payment methods, please contact our team directly to make arrangements.

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Contact Us

If you have any questions or need further assistance, don't hesitate to contact our customer service team. We're here to help make your experience as seamless as possible!